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Henrik Zimmermann studied geography at the University of Heidelberg and the Freie Universität Berlin, Germany, where he concentrated on collaborative development and digital image processing. From 1998 to 2000, he was responsible for setting up the Geomarketing area at Cartogis. From May 2000 to December 2001, he worked at SAP as a Supply Chain Management developer in the master data area. Since January 2002, Henrik has been a product manager for SAP Solution Manager focusing on monitoring, reporting, service delivery, multitenancy, integration of partner products for testing, ramp-up knowledge transfer, and training curriculum. You may reach him at henrik.zimmermann@sap.com. Veit Eska studied physics at the University of Rostock and the Institute of Atmospheric Physics in Kühlungsborn, Germany, from 1989 to 1994. He then worked for six months as an assistant at the institute and, three years later, wrote a doctoral thesis on applied physics. He joined SAP in 1998, where he worked in the Technical Core Competence Team on the development of service tools for creating services such as SAP EarlyWatch Alert. With regard to SAP Solution Manager, he is responsible for service development and the service session workbench. Veit also manages development projects for monitoring, reporting, and business intelligence. You may reach him at veit.eska@sap.com. Michael Mayer studied mechanical engineering at the University of Clausthal, Germany, and the Universidad de Zaragoza, Spain, focusing on informatics and numeric control of machinery and equipment. In 1997, he joined SAP and has worked in the areas of SAP Basis technology, system monitoring, and performance tuning. Since 2004, he has contributed to the development of Service Level Reporting and is involved in the design of SAPs standard services, such as SAP EarlyWatch and SAP GoingLive. You may reach him at m.mayer@sap.com.

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