Increase productivity with a proven methodology for change request management

by Anton Karnaukhov, Business Process Technologies Manager, Pacific Coast Companies, Inc.

Change request management isn’t the same as change management. It’s a means of keeping track of the various change requests that come in from around the company after a major system implementation. You need a way to track these requests, regardless of what they are. For large issues, you may want to open a new project, but for small ones you just need a way to track the fix. That’s why it’s important to have a reliable, scalable methodology to manage the change requests. This article gives you a guideline for such a change request management process, and it includes several KPIs to ensure that the process remains transparent to both business and IT.

Categories: Change Management, Monitoring/Logging

Would you like to see the full version of this article?

If you are an electronic license holder to SAP Professional Journal, please click here to log in.

If you would like information about becoming an electronic license holder — and having 24/7 unrestricted access to all articles and content in the SAP Professional Journal online knowledgebase — click here to see the available subscription options.

Or call 1-781-751-8799 to speak directly with a subscription and licensing specialist about customized access for you and your team.

Isn't your SAP implementation worth world-class information support?

Copyright © 2010 Wellesley Information Services. All rights reserved. Email: customer.service@sappro.com.
SAP Professional Journal, 20 Carematrix Drive, Dedham, MA 02026, USA.
Sales and Customer Service: 1-781-751-8799
SAP and the SAP logo are trademarks or registered trademarks of SAP AG in Germany and several other countries.